About Us

Turning Your Customers’ Voice into Real Business Advantage

Most businesses hear feedback — but few understand it in a way that drives real change. At CORE Consultancy, we turn customer insight into action. Not just data or reports, but guidance, prioritisation, and strategy that helps your business improve, grow, and truly connect with the people who matter most: your customers.

Why CORE Consultancy Exists

I’ve spent my entire career in customer-facing roles — whether on the front line, in contact centres, or shaping customer experience strategies at a senior level. Along the way, I led the establishment of the Voice of Customer programme for the UK’s largest employee-owned business, one of the nation’s most loved brands.

I live by a simple mantra: customer experience doesn’t need to be complicated. At its heart, it’s about the relationship between a business and its customers — a relationship that needs to be understood, nurtured, and acted upon. CORE Consultancy exists to help businesses do exactly that: take insight from customers and translate it into practical, meaningful action that drives results.

Our Approach: Insight You Can Trust

  • Human interpretation, not generic outputs. Feedback is only useful if it’s understood in context. We highlight patterns, identify priorities, and deliver insight you can confidently act on.

  • Tailored for your business. One-size-fits-all solutions don’t work. We customise our approach to your sector, your customers, and your objectives.

  • Actionable recommendations. We don’t just report findings; we guide you to implement changes that improve customer experience and drive measurable outcomes.

  • Partnership, not project work. We work closely with your team, guiding leadership and helping embed a culture where the voice of your customer informs every decision.

Who We Help

We partner with businesses who:

  • Want to move beyond guesswork to understand what customers truly think.

  • Already collect feedback but struggle to turn it into meaningful action.

  • Are ready to embed customer-centricity as a strategic advantage.

  • Value human insight, context, and judgement over automated or generic reports.

The CORE Consultancy Promise

Working with us, you’ll get:

  • Clarity on what your customers think and why it matters.

  • Prioritised, actionable recommendations tailored to your business.

  • A roadmap for improving customer experience and driving tangible results.

  • Ongoing support to embed customer-centric thinking across your team.

We don’t just help you hear your customers — we help you respond to them confidently, effectively, and strategically.

Let’s Start the Conversation

Whether you’re just beginning to explore the power of customer insight, or you’re ready to embed it into every part of your business, CORE Consultancy can guide you. Reach out today and let’s explore what’s possible together.