About Us

Turning the Voice of Your Members and Clients into Real Business Advantage

Many organisations collect feedback, but few understand how to use it to drive retention, loyalty, or operational change. At CORE Consultancy, we turn insight into commercial action. We provide more than just data; we deliver the prioritised strategy and human interpretation needed to truly connect with your audience and drive growth in competitive markets.

Why CORE Consultancy Exists

I've spent my entire career in customer-facing roles, shaping high level strategy for the UK's most trusted brands. My foundation was built at the John Lewis Partnership, where I led the establishment of the Voice of the Customer programme for both John Lewis and Waitrose.

I've seen firsthand that whether you are running a prestigious members' club or a complex financial service operation, customer experience is your only true differentiator. CORE Consultancy was founded to bring that "Gold Standard" expertise to organisations of all sizes. We exist to help businesses move beyond transactional relationships and start building deep, repeatable loyalty through meaningful, insight led action.

Our Approach: Insight You Can Trust

  • Contextual Interpretation: Feedback is only useful if it's understood within the client or member journey. We identify the patterns that actually impact your bottom line.

  • Bespoke for Your Organisation: Whether you are a members only club, a corporate service provider, or an expanding enterprise, we customise our approach to your specific demographics and operational realities.

  • Commercial Recommendations: We don't just report findings; we provide a roadmap to fix friction points, from digital journey glitches to frontline service gaps.

  • Strategic Partnership: We work alongside you as a fractional CX Lead to embed an experience-first culture across your entire operation.

Who We Help

We partner with leaders and boards who:

  • Are ready to move from "intuition" to data backed retention strategies.

  • Operate in competitive or regulated spaces where trust and loyalty are their biggest growth levers.

  • Have plenty of data but struggle to turn it into a prioritised operational "to-do" list.

  • Value the nuance of human insight over generic, automated reporting.

The CORE Consultancy Promise

Working with us, your leadership team will get:

  • Total clarity on what your customers think and why it matters to your bottom line.

  • Prioritised, actionable recommendations tailored to how your specific venue operates.

  • A clear, straightforward roadmap for improving the customer experience and driving tangible results.

  • Ongoing support to build a customer centric culture right across your team.

We don't just help you hear your customers, we help your leadership respond to them confidently, effectively, and strategically.

Let’s Start the Conversation

Whether you're just beginning to explore the power of customer insight, or you're ready to embed it into the DNA of your venue's leadership, CORE Consultancy can guide you.

Reach out today and let's explore what's possible together.