Our Services

We collaborate with you to map the entire customer experience, from first contact through to repeat visits and referrals. This visual tool helps identify moments of friction, opportunities to improve, and ways to create a seamless, satisfying journey for your customers.

We guide you through optimising or establishing the right feedback mechanisms for your business, from surveys to comment collection tools. We also help uncover smarter ways to analyse the insight you already receive—helping you move from raw data to clear, actionable understanding that drives business improvements.

We help you design a strategy that aligns with your brand and goals, rooted in your customers’ actual experiences. Whether you're starting from scratch or refreshing your current approach, we’ll help shape a plan that works for your business.

We dig deep to uncover the roadblocks and frustrations your customers are facing—whether they’re visible or hidden in the detail. Through conversation, feedback, and operational insight, we help you identify the root causes behind customer dissatisfaction. From there, we support you in prioritising what to fix first, ensuring changes are impactful and aligned with what matters most to your customers.

At Core Consultancy, we believe in sparking meaningful conversations that inspire action. Our guest speaking and workshop sessions are designed to empower teams, challenge thinking, and drive transformation through strategic insight. From keynote talks to interactive team sessions, we share real-world expertise on customer-centricity, business transformation, and performance growth — all tailored to your audience. Whether you're hosting a leadership offsite, corporate event, or internal development day, we bring fresh perspectives that leave a lasting impact.