Our Packages

Whether you’re building your feedback foundations, looking for deeper analysis and prioritisation, or striving to create a long-term culture of customer-centricity, our packages offer clear, practical support tailored to your needs. Each tier is designed to give you greater visibility, confidence, and clarity on how to improve customer experience — and the measurable benefits that follow.

Customer Insight Foundations

Build the foundations you need to truly hear your customers.

A practical starting point for organisations who need clear, reliable insight. We assess your current feedback channels, set up simple ways for customers to share their views, and provide a focused summary of what they’re telling you — so you can make informed decisions with confidence.

Insight & Improvement Blueprint

Turn customer feedback into clarity, priorities, and action.

A deeper, structured analysis of your customer pain points. We map what’s causing friction, score issues by impact, and build a clear 90-day improvement roadmap. You get a targeted plan that highlights what to fix first — and why it matters.

Customer Centric Transformation Partnership

Create lasting change with an ongoing customer-first partnership.

For organisations committed to long-term customer experience improvement. We provide regular insight reviews, leadership coaching, benefit tracking, and a tailored CX strategy to embed customer-centricity into everyday decisions. A true partnership designed to deliver measurable progress over time.