Our Packages

At Core Consultancy, we believe the best customer insight comes from those closest to your business — your team. Our packages are designed to guide, support, and empower you to understand your customers, identify opportunities, and take confident action.

Whether you’re just starting out, ready to turn insight into improvement, or aiming to embed a customer-focused mindset across your organisation, we have a tiered package to match your ambition:

We also understand that every business is unique, so we’re happy to create bespoke packages tailored to your needs, ensuring the support you receive is exactly what will help you succeed.

Foundation Package

Get clear on your customers’ needs and start building the confidence to act on insights yourself.

What this is

Start your journey to truly understanding your customers. Build confidence in identifying customer needs and spotting opportunities, with practical support and coaching.

Who it’s for

Ideal for businesses beginning to explore customer feedback, or looking to establish a clear, repeatable process they can own.

Deliverables

  • CORE 3 Lens Assessment: A formal scoring of your organisation against our three pillars:

    • External Experience: How your brand and service are truly perceived by the market.

    • Internal Culture: The health, alignment, and efficiency of your team.

    • Data Health: The accuracy and utility of your current reporting and insights.

  • Baseline Performance Report: A clear summary of your CORE 3 scores, highlighting immediate "quick-win" opportunities.

Growth Package

Turn feedback into practical improvement plans with guidance and tools to prioritise and act effectively.

What this is

Turn your feedback into actionable improvement plans. Gain the frameworks and coaching to identify opportunities and implement changes yourself.

Who it’s for

Perfect for businesses that collect feedback but need help translating it into operational improvements and priorities they can lead.

Deliverables

  • CORE 3 Deep-Dive: An intensive exploration into each lens to uncover the root causes behind your scores.

  • The 90-Day Action Plan: A bespoke, step-by-step roadmap outlining exactly what to do over the next quarter to improve performance.

  • Prioritisation Framework: Tools to help your team evaluate "Impact vs. Effort", ensuring you focus on the changes that move the needle.

  • Strategic Alignment Workshop: A collaborative session to ensure your leadership team is fully aligned with the 90-day objectives.

Visionary Package

Embed customer-focused thinking across your organisation with ongoing coaching, frameworks, and support to lead change confidently.

What this is

Ongoing coaching and guidance to embed customer-centric thinking across your organisation. Build long-term capability and confidence in spotting opportunities and making informed decisions.

Who it’s for

Businesses ready to mainstream customer insight, embed a culture of customer focus, and empower teams to lead improvements themselves.

Deliverables

  • Ongoing Strategic Guidance: Regular advisory sessions to navigate roadblocks and refine your strategy as your business evolves.

  • Quarterly CORE 3 Re-scoring: Iterative audits to track your progress against the framework and quantify your growth.

  • Accountability Partnering: We act as your external "pulse check" to ensure the 90-day action plans are executed and optimised.

  • Advanced Capability Coaching: Ongoing support for your team to strengthen customer-centric behaviours and data driven decision making.

Don’t see the right package for you? We can design a bespoke solution and programme for you and your business, get in touch to see how we can help!