Our Packages

Support Packages Built for Club and Business Leaders

At CORE Consultancy, we believe real, lasting change doesn't come from external audits alone, it comes from empowering your own management team. Our packages are built to help General Managers, Operations Directors, and Business Leaders understand their audience, spot structural opportunities, and take action with confidence.

Whether you're just starting to look at feedback, ready to turn existing surveys into improvement, or aiming to embed a service first mindset right across your leadership board, we have a tiered package to match your ambition:

(We also know that every organisation is unique, so we are always happy to build bespoke packages tailored to your specific board structures, compliance needs, or operational workflows).

Foundation Package

Understand what your members and clients want, and build the leadership confidence to act on it.

What this is:

The starting point for truly understanding your audience. We give your management team the practical consulting and support they need to spot operational bottlenecks and make structural changes.

Who it’s for:

Clubs and businesses just beginning to explore feedback, or looking to establish a clear, repeatable improvement process their own management team can actually own and lead.

Deliverables:

  • The CORE: 3 Lens Assessment: A formal, clear look at your venue across our three pillars:

    • External Experience: How your facilities, environment, and service are truly perceived by the market.

    • Internal Culture: The health, structural alignment, and efficiency of your leadership and operational teams.

    • Data Health: The accuracy and actual usefulness of your current reporting and guest/customer insights.

  • Baseline Performance Report: A straightforward summary of your CORE 3 scores, highlighting immediate, "quick-win" operational opportunities.

Growth Package

Turn feedback into a clear, actionable plan with the frameworks to prioritise and act effectively.

What this is:

Take your existing surveys and feedback and turn them into a real improvement plan. Gain the frameworks and leadership consulting required to identify opportunities and implement structural changes yourself.

Who it’s for

Perfect for organisations that already collect feedback but need help translating raw scores into operational improvements and priorities their management can actually execute.

Deliverables

  • CORE 3 Deep-Dive: An intensive exploration into your operations to uncover the structural root causes behind your scores.

  • The 90-Day Action Plan: A bespoke, step-by-step roadmap outlining exactly what leadership needs to do over the next quarter to improve performance and commercial return.

  • Prioritisation Framework: Straightforward tools to help your management team evaluate "Impact vs. Effort", ensuring you focus on the operational changes that actually move the needle.

  • Strategic Alignment Workshop: A collaborative, no-nonsense session to get your General Manager, Department Heads, and Board/Committee completely on the same page.

Visionary Package

Embed a client first culture right across your organisation with ongoing consulting, frameworks, and leadership support.

What this is:

Long term consulting to embed great service into the DNA of your organisation. We help build capability and confidence, ensuring your board and management make smart, data-driven decisions.

Who it’s for

Organisations ready to make experience their top priority, mainstream customer insight, and empower their leadership team to drive major, systemic operational change.

Deliverables

  • Ongoing Strategic Guidance: Regular advisory catch-ups to navigate roadblocks and refine your strategy as your customer client/member experience evolves.

  • Quarterly Re-scoring: Iterative reviews to track your leadership's progress against the framework and quantify structural growth.

  • Accountability Partnering: We act as your external sounding board and "pulse check" to ensure the 90-day action plans are actually being executed by your Heads of Department.

  • Advanced Leadership Consulting: Ongoing support for your management team to strengthen structural alignment, break down silos, and improve data-driven decision making.