Our Packages

At Core Consultancy, we believe the best customer insight comes from those closest to your business — your team. Our packages are designed to guide, support, and empower you to understand your customers, identify opportunities, and take confident action.

Whether you’re just starting out, ready to turn insight into improvement, or aiming to embed a customer-focused mindset across your organisation, we have a tiered package to match your ambition:

We also understand that every business is unique, so we’re happy to create bespoke packages tailored to your needs, ensuring the support you receive is exactly what will help you succeed.

Foundation Package

Get clear on your customers’ needs and start building the confidence to act on insights yourself.

What this is

Start your journey to truly understanding your customers. Build confidence in identifying customer needs and spotting opportunities, with practical support and coaching.

Who it’s for

Ideal for businesses beginning to explore customer feedback, or looking to establish a clear, repeatable process they can own.

Deliverables

  • Feedback System Review & Guidance – Assess current channels and get guidance on best-fit methods.

  • Practical Feedback Toolkit – Templates, checklists, and guided approaches for surveys or interviews you can run yourself.

  • Insight Discovery Session – Collaborative session to explore feedback and spot patterns under our guidance.

  • Action Planning Workshop – Step-by-step support to prioritise opportunities and create a plan that you own.

Growth Package

Turn feedback into practical improvement plans with guidance and tools to prioritise and act effectively.

What this is

Turn your feedback into actionable improvement plans. Gain the frameworks and coaching to identify opportunities and implement changes yourself.

Who it’s for

Perfect for businesses that collect feedback but need help translating it into operational improvements and priorities they can lead.

Deliverables

  • Guided Opportunity Identification – Learn how to interpret feedback to pinpoint trends and pain points.

  • Prioritisation Framework – Tools and coaching to evaluate impact vs effort and decide what to act on first.

  • 90-Day Improvement Blueprint – A structured, client-owned roadmap of actions, milestones, and reviews.

  • Capability Coaching Sessions – Short, focused sessions helping teams apply insights to real-world decisions.

Visionary Package

Embed customer-focused thinking across your organisation with ongoing coaching, frameworks, and support to lead change confidently.

What this is

Ongoing coaching and guidance to embed customer-centric thinking across your organisation. Build long-term capability and confidence in spotting opportunities and making informed decisions.

Who it’s for

Businesses ready to mainstream customer insight, embed a culture of customer focus, and empower teams to lead improvements themselves.

Deliverables

  • Customer Insight Coaching & Governance – Regular guided sessions to interpret feedback trends and make confident decisions.

  • Leadership CX Coaching – Coaching for leaders to strengthen customer-centric behaviours and decision-making frameworks.

  • Custom CX Strategy Framework – Co-designed strategy planning tools to help you implement initiatives while retaining ownership.

  • Benefit Tracking Toolkit – Guidance and tools to monitor impact over time and interpret results effectively.

  • Ongoing Review & Support Sessions – Scheduled check-ins to recalibrate plans, embed learning, and ensure continuous improvement.

Don’t see the right package for you? We can design a bespoke solution and programme for you and your business, get in touch to see how we can help!