Our Packages

Scalable CX Solutions for Retail & B2C Growth

At CORE Consultancy, we believe the most impactful customer insights are found within your own data and your team's frontline experience. Our packages are designed to move you from "collecting feedback" to "driving revenue."

Whether you are a D2C brand hitting a growth ceiling or a multi-site retailer looking to standardise service excellence, we offer tiered support to match your commercial ambition. Every business is unique, so we also offer bespoke programmes tailored to your specific offering and shopper demographics.

Foundation Package

Get clear on your shoppers' needs and identify the "Quick Wins" that drive immediate conversion.

What this is:

A high-impact entry point to truly understanding your shoppers. We help you move beyond guesswork to identify immediate opportunities for improvement with practical support and coaching.

Who it’s for:

Ideal for independent retailers or early-stage D2C brands looking to establish a clear, repeatable feedback process they can own.

Deliverables:

  • The CORE 3 Lens Assessment: A formal scoring of your brand against our three pillars:

    • External Experience: How your shoppers truly perceive your brand and service.

    • Internal Culture: The alignment and efficiency of your team in delivering that experience.

    • Data Health: The accuracy and utility of your current shopper reporting.

  • Baseline Performance Report: A summary of your CORE 3 scores, highlighting immediate "low-hanging fruit" to improve your shopper experience today.

Growth Package

Turn shopper feedback into a 90-day action plan designed to increase LTV and repeat purchases.

What this is:

We bridge the gap between "having data" and "taking action." This package provides the frameworks and coaching to prioritise changes that actually move the needle on customer loyalty.

Who it’s for

Perfect for established businesses that collect feedback but struggle to translate it into operational priorities and measurable store or site improvements.

Deliverables

  • CORE 3 Deep-Dive: An intensive exploration into each lens to uncover the root causes behind your scores (e.g., Why is basket abandonment high? Why is store-level morale dipping?).

  • The 90-Day Action Plan: A bespoke, step-by-step roadmap outlining exactly what to change over the next quarter to see a commercial lift.

  • Prioritisation Framework: Tools to help your team evaluate "Impact vs. Effort," ensuring you don't waste resources on changes shoppers don't care about.

  • Strategic Alignment Workshop: A session to ensure your leadership or store management teams are fully aligned with the 90-day growth objectives.

Visionary Package

Embed a "customer-first" culture across your entire operation with ongoing expert guidance.

What this is:

Ongoing coaching and strategic advisory to mainstream customer-centricity. We act as your external "Head of Customer," building your long-term internal capability to make data-driven decisions.

Who it’s for

Multi-site retailers or scaling D2C brands ready to make customer experience their primary competitive advantage and empower their teams to lead improvements.

Deliverables

  • Ongoing Strategic Guidance: Regular advisory sessions to navigate retail roadblocks and refine your strategy as consumer habits evolve.

  • Quarterly CORE 3 Re-scoring: Iterative audits to track your progress and quantify the growth of your customer-centricity.

  • Accountability Partnering: We act as your external pulse check to ensure 90-day plans are executed and results are optimised.

  • Advanced Capability Coaching: Ongoing support to strengthen shopper-centric behaviours and data-driven decision-making across your organisation.